bitpkr Privacy Policy

1. About This Policy

This Privacy Policy ("Policy") applies to all personal data collected and processed by bitpkr ("bitpkr", "we", "us", "our") in connection with the operation of the bitpkr platform, accessible at bitpkr.net. It applies to all registered users and visitors, including Pakistani users accessing the platform from Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and elsewhere across Pakistan.

By registering an account on bitpkr or continuing to use the platform after this Policy has been made available to you, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you must not use the bitpkr platform.

bitpkr is committed to complying with applicable data protection laws and its obligations under the terms of its international gaming licence, which includes requirements relating to the responsible collection, retention, and processing of user personal data.

2. Data We Collect

bitpkr collects personal data in the following categories depending on how you interact with the platform:

2.1 Registration & Identity Data

• Full legal name as it appears on your government-issued identity document.
• Date of birth (used to verify that you are aged 18 or above).
• Computerised National Identity Card (CNIC) number and copies of front and back of your CNIC as part of the mandatory Know Your Customer (KYC) process.
• Residential address, city, and province.
• Email address and mobile phone number.

2.2 Financial & Transaction Data

• Mobile wallet details (JazzCash and Easypaisa registered numbers associated with your account) used for deposits and withdrawals.
• Bank account details where bank transfer is the selected payment method (HBL, UBL, Meezan Bank, Bank Alfalah, and other approved Pakistani financial institutions).
• Transaction history including deposit amounts, withdrawal amounts, dates, and payment method references.
• Bonus and promotional activity history.

2.3 Gaming & Betting Activity Data

• Game session records including games played, wagers placed, wins, losses, and session durations.
• Sports and cricket betting slip history including markets selected, odds accepted, stake amounts, and settlement outcomes.
• Account balance history and PKR wallet statement.

2.4 Technical & Device Data

• IP address at the time of login and during each platform session.
• Device type, operating system version, browser type, and screen resolution.
• Mobile network carrier and approximate geolocation derived from IP address.
• Session timestamps, login history, and account activity logs.
• Cookie identifiers and analytics data (see Section 6).

2.5 Communication Data

• Support chat transcripts and email correspondence between you and the bitpkr support team.
• Responses to optional user surveys or feedback requests.

3. How We Use Your Data

bitpkr uses the personal data it collects for the following purposes:

• Account management: To create, maintain, and manage your bitpkr account, including processing your registration, verifying your identity, and facilitating login.
• Service delivery: To provide access to casino games, sports and cricket betting markets, live dealer tables, crash games, and all other platform features included in the bitpkr product offering.
• Payment processing: To process deposits via JazzCash, Easypaisa, and bank transfer, and to process withdrawal requests to your registered payment method.
• KYC and regulatory compliance: To verify your identity and age, conduct source of funds checks where required, and comply with our obligations under our international gaming licence.
• Responsible gaming: To monitor gaming patterns and identify behaviour that may indicate problem gambling, to apply responsible gaming tools you have requested, and to take protective action where required under our licence.
• Fraud prevention and security: To detect and prevent fraud, money laundering, unauthorised account access, and other unlawful activity directed at the bitpkr platform or its users.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Marketing and promotions: To send you information about bitpkr bonuses, promotions, and new features where you have consented to receive such communications. You may withdraw this consent at any time through your account settings.
• Platform improvement: To analyse aggregated usage data to improve the performance, design, and game offering of the bitpkr platform.

4. Legal Basis for Processing

bitpkr processes personal data on the following legal bases as applicable to each processing activity:

• Contract performance: Processing necessary to fulfil the bitpkr user agreement, including account creation, game access, and payment processing.
• Legal obligation: Processing required to comply with our gaming licence conditions, including mandatory KYC verification, AML checks, and responsible gaming obligations.
• Legitimate interests: Processing carried out to protect the security and integrity of the platform, prevent fraud, and improve our services, where such interests are not overridden by your fundamental rights.
• Consent: Marketing communications and non-essential cookies, where your consent is obtained and can be withdrawn at any time.

5. Data Sharing & Disclosure

bitpkr does not sell or rent your personal data to any third party. We may share your data in the following limited circumstances:

• Game providers: Certified game providers (including but not limited to Pragmatic Play, Evolution Gaming, and others) receive necessary session data to deliver their games. These providers are bound by data processing agreements and their own privacy obligations.
• Payment processors: JazzCash, Easypaisa, and banking partners receive financial transaction data necessary to process deposits and withdrawals. They operate under their own regulatory frameworks.
• KYC and identity verification services: Third-party identity verification partners may process your CNIC and identity documents as part of the KYC process.
• Regulatory authorities: bitpkr may be required to disclose personal data to its licensing authority, financial intelligence units, or law enforcement agencies in response to lawful requests or as required by our licence conditions.
• Professional advisors: Lawyers, auditors, and compliance consultants bound by confidentiality obligations where reasonably necessary.

All third parties with whom bitpkr shares data are contractually required to process that data only for the specified purpose and to maintain appropriate security standards.

6. Cookies & Tracking

bitpkr uses cookies and similar tracking technologies to enhance your platform experience, maintain your login session, and analyse platform usage. The categories of cookies used by bitpkr are:

• Essential cookies: Required for the platform to function correctly, including session management and security cookies. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and previously selected payment methods.
• Analytics cookies: Collect aggregated, anonymised data about how users navigate the bitpkr platform, used to identify areas for improvement. Consent is requested before these are set.
• Marketing cookies: Used to deliver relevant promotional communications and track the effectiveness of marketing campaigns. Set only with your consent.

You can manage non-essential cookie preferences through your device browser settings. Disabling certain cookies may affect the functionality of some platform features.

7. Data Retention

bitpkr retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, and licence obligations. Specific retention periods applicable to bitpkr data are as follows:

• Account and identity data: Retained for a minimum of 5 years following account closure, as required by our gaming licence anti-money laundering obligations.
• Transaction records: Retained for a minimum of 5 years in accordance with financial record-keeping requirements under our licence.
• Gaming activity logs: Retained for a minimum of 3 years following the date the activity was recorded.
• Support communications: Retained for 2 years from the date of the most recent communication in a support thread.
• Marketing data: Retained until consent is withdrawn or for a maximum of 2 years from the date of last engagement, whichever is earlier.

After the applicable retention period has elapsed, personal data is securely deleted or anonymised in a manner that prevents re-identification.

8. Data Security

bitpkr implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Industry-standard SSL/TLS encryption applied to all data transmitted between your device and the bitpkr platform.
• Encryption of sensitive personal data at rest, including CNIC copies and financial account references.
• Access controls ensuring that bitpkr staff and contractors can only access personal data that is necessary for their specific role and responsibilities.
• Two-factor authentication available for all registered bitpkr accounts, strongly recommended for all users.
• Regular security assessments and penetration testing of platform infrastructure.
• Incident response procedures that include user notification in the event of a data breach where required by applicable regulations.

While bitpkr takes all reasonable steps to secure your personal data, no transmission over the internet or electronic storage system is entirely secure. You use the bitpkr platform at your own risk and are responsible for maintaining the security of your own account credentials.

9. Your Rights

Subject to applicable data protection law and our regulatory obligations, you have the following rights in relation to the personal data bitpkr holds about you:

• Right of access: Request a copy of the personal data bitpkr holds about you.
• Right to rectification: Request correction of inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data where it is no longer required for the purpose for which it was collected, subject to our legal retention obligations.
• Right to restriction: Request that processing of your data be restricted in certain circumstances.
• Right to withdraw consent: Withdraw consent for marketing communications or non-essential cookies at any time through your account settings or browser controls.
• Right to object: Object to processing of your personal data where bitpkr relies on legitimate interests as the legal basis, where your interests override those of bitpkr.

To exercise any of the above rights, please contact the bitpkr support team via live chat or by email at [email protected]. bitpkr will respond to all data subject requests within 30 days of receipt. Some requests may be subject to identity verification before they can be processed.

10. Children's Privacy

The bitpkr platform is strictly intended for adults aged 18 and above. bitpkr does not knowingly collect personal data from any individual under the age of 18. Age is verified during the account registration and KYC process. If bitpkr becomes aware that it has inadvertently collected personal data from a minor, that data will be immediately deleted and the associated account will be permanently closed.

If you believe that a minor may have accessed or registered on the bitpkr platform, please contact our support team immediately so that we can investigate and take appropriate action.

11. Third-Party Services

The bitpkr platform integrates with a number of third-party services that may independently collect or process data about you, including game providers and payment processors. bitpkr is not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of bitpkr.

bitpkr does not embed third-party social media widgets, advertising networks, or analytics services that would allow those parties to collect data about your activities across unrelated websites through the bitpkr platform without your knowledge.

12. Changes to This Policy

bitpkr reserves the right to update this Privacy Policy at any time. Notice of material changes will be posted on this page with an updated revision date. Where changes are significant, bitpkr will take reasonable steps to notify registered users by email or through a platform notification. Your continued use of the bitpkr platform following the publication of an updated Policy constitutes your acceptance of the changes. If you do not accept the revised Policy, you must cease using the platform.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how bitpkr handles your personal data, please contact us through the 24/7 live chat support available on the bitpkr platform, or by email at [email protected] (plain text — not a clickable link). bitpkr aims to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 days.